Privacy Policy

Privacy at HadesBet - Straightforward and Transparent

HadesBet protects player privacy with clear, practical rules. This notice explains the types of data we collect, why we need it and the controls you have. It’s written for slots enthusiasts who care about providers, RTP, Megaways, jackpots and fast, secure payments. We run a crypto-friendly platform established in 2025 offering 7,300+ games from 130+ software providers and a four-deposit welcome package worth up to £15,000 + 300 Free Spins.

We balance gameplay innovation with strict data practices. This page is GDPR-aware and tailored to players who expect fast crypto withdrawals, robust KYC checks and round-the-clock support. Read the sections below to find the specifics you need.

What We Collect

Account and Identity Data

When you register, we collect identity data required to create and manage your account: full name, date of birth, contact details and verification documents. We need this information to confirm age, to enforce minimum deposit rules such as our £20 entry point, and to process withdrawals.

Payment and Transaction Data

We log data related to payments and withdrawals. For fiat we work with Visa, Mastercard and bank transfer rails and store transaction metadata; for crypto we record wallet addresses and transaction hashes for Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE) and Tether (USDT). Minimum withdrawals are £20 for cards and £50 for bank transfers; withdrawal processing times vary by method.

How We Use Your Data

Data powers account management, payments, verification and customer support. We use gameplay data to detect abuse, to tune game performance and to present relevant content. This includes tracking game provider, RTP, Megaways features and jackpot participation so we can optimize your experience across slots and live casino products.

We also use data to comply with legal obligations like AML checks and to protect the platform from fraud. Marketing communications are only sent with consent or where we have a legitimate interest, and you can opt out at any time.

When We Share Data

We share data with third parties only when necessary. This includes payment processors, blockchain settlement services, verification vendors and fraud detection partners. Sharing is limited to the minimum necessary and governed by contracts that enforce confidentiality and security.

• Payment processors: Visa, Mastercard, Bank Transfer partners
• Crypto networks and wallet services: BTC, ETH, LTC, DOGE, USDT
• Verification and fraud prevention vendors

Security and Retention

We deploy encryption, access controls and routine security testing to protect your data. For payments we use secure processing and monitor transactions for suspicious activity. Crypto withdrawals are instant, card withdrawals take 1-3 business days and bank transfers take 5-7 business days; retention of transaction logs aids dispute resolution and compliance.

Retention periods are driven by legal obligations and business needs. KYC and AML records are retained in accordance with anti-money laundering requirements; other records are kept as needed to deliver services and to defend legal claims.

Your Rights

You have rights to access, correct and request deletion of personal data, to restrict processing and to receive data portability where applicable. You can object to marketing and automated profiling. We verify identity before acting on rights requests to protect accounts from unauthorized actions.

To exercise your rights, contact our 24/7 multilingual customer support. We respond promptly and provide clear next steps. If you remain unsatisfied, you may contact your local data protection authority.

Cookies, Analytics and Tracking

We use cookies and tracking technologies to remember preferences, measure performance and serve relevant offers. Analytics data is aggregated and used to improve game discovery, session stability and feature rollout. You can manage cookie preferences in your account.

Payments, KYC and Cryptocurrency

HadesBet supports both fiat and cryptocurrencies. Payment methods include Visa, Mastercard, Bank Transfer, Bitcoin, Ethereum, Litecoin, Dogecoin and Tether. Crypto withdrawals are processed instantly when network conditions allow. We collect KYC documents to meet AML obligations and to ensure secure payouts; these checks protect players and the platform.

Contact and Changes

If you have questions about privacy or to exercise your rights, reach out to our 24/7 multilingual support. We review and update this policy to reflect changes in services or legal requirements. For general account access and quick navigation, you can return to Home.

HadesBet is committed to protecting your personal data while delivering a rich gaming experience focused on slots, live casino, esports and sportsbook action. Stay safe, play responsibly and contact support if you need help with privacy controls.